Your client account
The client portal stores your name, email, password hash, verification and consent records, case requests, messages, notifications, tracked accounts, transaction records, evidence-linked credits, and session information in our database. Uploaded case documents are stored privately and are available to your account and authorized staff; file fingerprints support integrity checks. Browser information helps you identify active sessions. Account emails provide verification and password-reset links. Contact us to ask about the records associated with your account.
Who to contact
The company identified in the contact and company details on this website is responsible for inquiries made through this website. Use the published email address for questions about personal information.
Information you share
An inquiry may include your name, contact information, incident category, and account of the incident. Share only what is needed. Do not include passwords, wallet recovery phrases, private keys, identity documents, or detailed financial records in an initial message.
How the form works
When direct delivery is available, the form sends your inquiry through the configured delivery provider. Otherwise, it prepares a draft in your email application, which you must send yourself. The public contact form does not store inquiry records in our database; the client portal stores case requests submitted through an account. Delivery and email providers process messages under their own terms and privacy practices.
Purpose and handling
Information you send is used to respond and consider a possible engagement. Additional evidence collection should be covered by the scope and privacy information for that engagement. Access should be limited to those who need it for the inquiry or applicable obligations.
Retention and your requests
The appropriate retention period depends on the inquiry, any engagement, and applicable requirements. Contact the company to ask about access, correction, deletion, or other rights. Applicable rights and legal grounds depend on your location and circumstances.
Preferences and infrastructure
A cookie remembers your language preference. This application does not include advertising trackers or analytics scripts. Hosting and email providers may process technical information needed for their services, depending on the providers used.
Contact
Intrix AG
[email protected]